We are committed to protecting your privacy. Authorised members of Aqueum and our contractors, on a need to know basis only, use any information collected from individual customers, enquirers and users of this site. We regularly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible.

Nature of work

Aqueum aims to help provide life-giving water wherever it is needed.

Our principal goal is to make water-expertise available to those who need it most.  We started by providing consultancy services and developing a cooperative of water consultants.  We continue to offer consultancy, but also aim to provide expertise to broader audiences via knowledge articles, guides, videos and expert systems.

We seek to provide as much free expertise as possible to charities, and others working to provide water access to those who need it most.  In order to fund this work, we also provide services to the wider water industry.

Regarding fee-earning work, Aqueum is primarily a water consultancy.  We provide consultancy services to the water industry and anyone who needs technical advisory services regarding water.  In areas where we do not have appropriate in-house experience we can act as a recruitment consultant.  We also provide media, web & application design and photographic/video services.

In delivering these services, we need to process personal information.

Description of processing

The following is a broad description of the way Aqueum Ltd  process personal information. To understand how your own personal information is processed you may need to refer to any personal communications you have received, or contact us to ask about your personal circumstances.

Reasons/purposes for processing information

We process personal information to enable us to provide consultancy, advisory, recruitment & photographic services, to promote our services, to maintain our own accounts and records and to support and manage our employees.

Type/classes of information processed

We process information relating to the above reasons/purposes. This information may include:

• personal details
• family, lifestyle and social circumstances
• business activities of the person whose personal information we are processing
• goods and services provided
• financial details
• education details
• employment details
• photographs and digital images

We also process sensitive classes of information that may include:

• physical or mental health details
• offences and alleged offences
• racial or ethnic origin
• religious or other beliefs of a similar nature

Who the information is processed about

We process personal information about our customers, clients and employees, complainants and enquirers, suppliers, advisers and other professional experts.

Who the information may be shared with

We sometimes need to share the personal information we process with the individual themself and also with other organisations. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA) and GDPR. What follows is a description of the types of organisations we may need to share some of the personal information we process with for one or more reasons.

Where necessary or required we share information with:

• business associates and other professional advisers
• family, associates and representatives of the person whose personal data we are processing
• financial organisations
• current, past or prospective employers
• educators and examining bodies
• suppliers and services providers
• traders in personal data

Research

Personal information is also processed in order to undertake research. For this reason the information processed may include name, contact details, family details, lifestyle and social circumstances, financial details, good and services. The sensitive types of information may include physical or mental health details, racial or ethnic origin and religious or other beliefs. This information is about survey respondents. Where necessary or required this information may be shared with customers and clients, agents, service providers, survey and research organisations.

Consultancy

Information is processed for consultancy and advisory services that are offered. For this reason the information processed may include name, contact details, family details, financial details, and the goods and services provided. This information may be about customers and clients. Where necessary this information is shared with the data subject themselves, business associates and other professional advisers, current, past or prospective employers and service providers.

Legal basis for processing your data

Legitimate Interests:

We process the majority of your data on the basis of our legitimate interests.  This means that we:

• use people’s data in ways they would reasonably expect and which have a minimal privacy impact; or
• if there is a compelling justification for the processing.

So for example, if you send us an email, we would process that email and may:

• reply to you
• forward all or part of your email to others who may help with your enquiry
• forward it to the police if your email was, for example, to ask us the best way to kill your ex by poisoning their water supply
• store the email for future reference, with secure cloud and physical backups
• pass the contact details from your email into our contacts database so we can contact you in the future

We also use Google Analytics to see how our website is used, in order that we can focus improvements on areas where they are most needed.

Contract:

If we negotiate or enter into a contract, we will process this data on the legal basis of contract.  We will consult any contractual documents and communications during the project and store them with secure cloud and physical backups for insurance, accountancy & other legal purposes.

Consent:

If we start a newsletter we would send this to people who have provided explicit consent on a sign up form.  We don’t currently have a newsletter, but feel free to contact us if you think we should…

Where we store your personal information

We use cloud based systems to process data and therefore data may be processed outside of the European Economic Area (EEA). We adopt the Information Commissioners approved measures and therefore ensure that personal data is held in compliance with European data protection regulations. We take all reasonable steps to ensure that your data is stored and processed securely in accordance with this policy. By submitting your personal data you agree to this transfer, storing and processing of your information.

Cookies

Please refer to our cookie policy which explains how we use cookies to track your usage of this site.

Your rights

Unless subject to an exemption under data protection legislation, you have the following rights with respect to your personal data:

• The right to request a copy of your personal data which we hold about you;
• The right to request that we correct any personal data if it is found to be inaccurate or out of date;
• The right to request your personal data is erased where it is no longer necessary for us to retain such data;
• The right to withdraw your consent to the processing at any time;
• The right to request that we provide you with your personal data and, where possible, to transmit that data directly to another data controller, where applicable (known as the right to data portability);
• The right, where there is a dispute in relation to the accuracy or processing of your personal data, to request a restriction is placed on further processing;
• The right to object to the processing of personal data, where applicable;
• The right to lodge a complaint with the Information Commissioners Office.

If you wish to exercise any of these rights, or have any questions please contact us.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this page.  This privacy policy was last updated on 29 May 2018.