If you are not happy with any element of Aqueum Ltd’s work please do let us know. It would help us immensely, and likely speed up the resolution of your complaint, if you could follow this procedure:
- In the first instance please let the person you are dealing with know your complaint to give them a chance to rectify the matter, and agree a timeframe for resolution with them. When emailing them please start your subject line with COMPLAINT: to reduce the risk that they consider it to be just a suggestion. If your complaint relates to this website please use the contact form, again starting your message with COMPLAINT:
- If at any time you are not happy with the outcome or progress of step one please email [email protected] and we will escalate the issue.
- Following step 2, if you are still not happy you may escalate the issue to a governing body. If this relates to data, please see our Privacy Policy for links to the Information Commissioner’s Office. If it relates to professional misconduct of a member of IChemE (for example Martin Currie) then please refer to the IChemE Professional Conduct and Disciplinary Regulations.